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Elements and Performance Criteria

  1. Determine the scope of contracted support
  2. Integrate contracted support with own operations
  3. Supervise the delivery of contracted support
  4. Report on the performance of contracted support

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Commonwealthstateterritory government legislation policies practices and guidelines relating to contract administration including environmental purchasing guidance logistics support concepts and OHampS

Contract performance management

Privacy and confidentiality requirements

Probity principles and issues

Equal employment opportunity equity and diversity principles

Specialist knowledge of the organisation function and logistic support capabilities

Risk management

Organisational writing conventions

Planning processes

Contract management

Procurement

Negotiation

Required skills

Interpret and apply complex documents such as contracts legislation and guidelines

Draft and release complex forms of written communication

Use problemsolving skills to apply a broad range of problemsolving strategies

Analyse the complexities of a task such as limitations vulnerabilities and time limitations

Communicate and negotiate with contractors and other stakeholders

Use numeracy skills to accurately analyse and validate information

Use organisational skills to manage own planning tasks in concert with organisational requirements

Interpret policies and procedures

Make decisive informed decisions that align with organisational requirements

Move forward despite the difficulty of the task

Use appropriate information technology and software

Network with diverse range of service providers contractors and end users

Assess risk posed to the successful implementation of contract support services

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include

develop a contract supervision strategy for contract support being augmented with own organisation in a field deployment context

respond to contract variations and demonstrate how these affect the contract supervision strategy

provide accurate and balanced reporting on contract performance

Context of and specific resources for assessment

Competency should be demonstrated on at least one occasion covering the scope of the unit of competence

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Contract obligations may include:

supply adequate resources to undertake work

provide access to the workplace

provide a safe workplace

provide appropriate facilities

maintain an open line of communication

Risks to the contract may include:

contractor inability to meet agreements

end user or buyer inability to meet obligations

limited number of suppliers

time limitations or constraints

Contract supervision strategy may include:

summary of the current situation

outline of key objectives or mission

implementation strategy and arrangement for ongoing management and communication

performance monitoring arrangements

administrative support arrangements

control arrangements

Performance of the contractor is monitored may include:

tracking milestones

regular meetings

meeting records and follow-ups

file management - audit trail

stakeholder surveys on performance

ongoing review of deliverables

Contract supervision strategy may include:

communication strategy

limits of authority

action on under performance

action on workplace grievances

action on contract variation

strategies for continuous improvement

Contract variation to agreements may include:

change of scope

negotiation of new terms and conditions

dissolution of contracts

verbal variations, confirmed in writing