Elements and Performance Criteria
- Determine the scope of contracted support
- Contract service arrangements are confirmed and clarified where necessary
- Contract obligations are identified in line with contractual and organisational requirements
- The Contract Authority is consulted to clarify and assist with contract administration issues
- Risks to the contract service arrangement are assessed and responded to in line with contract requirements and organisational policy and procedures
- A contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace
- Integrate contracted support with own operations
- Arrangements for interaction and production between contracted personnel and personnel from the organisation are established
- Opportunities to communicate between contracted personnel and own organisation are established to promote an open and productive environment
- Concerns expressed by workplace personnel, including contracted personnel, are responded to quickly to resolve issues and provide an equitable workplace
- An environment of unity and cohesiveness is promoted to enable the integration between contracted personnel and personnel from own organisation
- Supervise the delivery of contracted support
- Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
- Performance of the contractor is monitored against service arrangements to ensure all obligations under the agreement are being met
- Notices of contract variations are reviewed and integrated into the current workplace arrangements in accordance with the contract and organisational policy and procedures
- Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem
- Effective communication strategies and processes are established and implemented to assist ongoing communication between own personnel and contractors
- Report on the performance of contracted support
- Communication on the performance of the contract is maintained with the Contract Authority in accordance with the contract requirements and organisational policy and procedures
- Performance reporting is carried out in accordance with the contract requirements and organisational policy and procedures
- Contract information is maintained for organisational purposes in accordance with organisational policy and procedures